The Radisson boasting 80% staff retention rates!


The Radisson on Flagstaff Gardens Melbourne last night won its fourth consecutive Education and Training award from the Hotel Motel Association of Australia. With previous wins in this HMAA award category in 2005, 2006 and 2007, this latest award in 2008 elevates the Radisson on Flagstaff Gardens into the HMAA Hall of Fame.

“The hotel had made a strong commitment to training and education since it formulated a hotel management plan three years ago,” said the Radisson on Flagstaff Gardens Hotel General Manager, Steve Finlayson.

“We have an 80% staff retention rate. This success can be attributed to the Selection, Training and Retention program or ‘STAR’ program which we have in place. We attract the best staff, train them and continue to challenge them on their jobs” added Steve.

The relatively moderate size of the 184-room hotel has also created a strong sense of community among the 112 staff, with a high level of communication and employee engagement between management and staff.


The Hotel Motel Association of Australia is recognised as the leading authority in the Accommodation sector within Australia. HMAA represents accommodation establishments ranging from 5 Star Hotels and motels to Bed and Breakfasts adding up to a membership base of over 2000 properties.



Richard Reid is the founder of Pinnacle Proactive, Specialising in theEmployee Assistance ProgramStress ManagementStaff Retention & Absenteeism. Take a Proactive Approach to Growing Your Organisation & its People. For more info visit



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